Testimonials
Problem
solving, understanding, hard-working … These are some messages
we never tire of hearing from our customers and so we try constantly
to achieve these ratings. Letters of thanks and praise from our
customers ranks as the highest form of flattery for us and we appreciate
them greatly.
Dear
Mr. Zurasky,
Having
been in our new home about a month now, we just
wanted to thank you and your team for a job well
done! When we first started looking for a new home
we talked to Centex in Turnberry and Ryan Homes
in Ketterly/Grey Oaks and thankfully we were introduced
to your company. Here are some of the key differences
we immediately saw between these big guys and your
approach:
a)
Modifications – when I asked other production
builders about simple changes I got a simple answer…”no”.
With you guys, although we were working off a standard
model, I felt as if I was getting a custom home.
The prices for the changes we made were also very
reasonable and seemed to be cost based without the
“gotcha” factor.
b)
Customer Service – with your group we felt
as if we were dealing with a team of people instead
of a corporation laden with rules and red tape.
c)
A higher quality baseline home – when we sat
down with other production builders they had a very
attractive price but almost everything was an up
charge. In fact, every selection person we met with
from carpet to kitchens said your “standards”
were a higher grade.
d)
“Can/Will do” attitude – as things
came up through the building process your site manager,
Tim, either took care of them or presented us options.
The change of the aggregate to stamped concrete
is just one example.
e)
Commercial Flexibility – your willingness
to work with us on time frame and financials as
we tried to sell our existing home was key to making
the deal happen.
Again
please congratulate your team as the building process
was relatively smooth and with what minimal issues
we have had post closing, your team has been eager
to address. If you, a prospective customer, or other
business associates have questions or need a reference,
please free to call.
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| DEAR
ROYAL DOMINION TEAM:
We
wanted to send a heartfelt thank you for building
our family a beautiful new home. We have constantly
heard from friends and family how difficult, stressful,
and time consuming building a new home can be. Building
a Royal Dominion home however, was completely the
opposite experience. We appreciate your honesty, fairness
and willingness to answer any questions we had. You
were always available by phone, e-mail, or the casual
drive-by at the construction site.
Since
this was the first house we have built, I know we
had many questions and just appreciate everyone being
so accommodating. Today, it is difficult to find individuals
who actually follow through with what they promise,
and who do things the right way. We are so grateful
to have met Roger and everyone on the Royal Dominion
team. We want to sincerely thank you for building
the house of our dreams, and we wish you much success
in the future!
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| Dear
Royal Dominion Homes,
We
wanted to take a minute to let you know how happy
we have been working with Royal Dominion over the
past six months. This is our 3rd time building a home
and we felt that Royal Dominion exceeded the expectations
set by the other two builders.
Tim,
our construction manager, was always available to
us by phone and was consistently knowledgeable, helpful,
and considerate. Anytime we stopped by the work site
(and we stopped by often) it was extremely clean and
neat. Construction was always on schedule and we managed
to move into the house exactly upon the projected
move in date that was set six months prior.
The
sales team was flexible, helpful and willing to work
with us from beginning to end.
The
best part of the process were the surprises. There
were some things we did not know going into the process
and without fail every unknown detail proved to be
a pleasant surprise. The materials used always exceeded
our expectations set by other builders.
Finally,
the community that we live in has a much more "custom"
feel to it due to the Royal Dominion homes and each
homeowners ability to create their own look. It provides
a much more charming environment compared to the "cookie
cutter" neighborhoods we have lived in in the
past.
Thank
you again for all of your help and your wonderful
product!
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| To
Whom It May Concern:
It
is with great pleasure and enthusiasm that I am writing
to endorse Royal Dominion Homes’ proposal and
interest in developing real estate property for single
family homes in Glen Allen, VA. My husband Alan and
I had the pleasure of working with Roger and his team
during the construction of our home in Ketterley at
Grey Oaks. Alan and I also considered a Ryan Home
but Royal Dominion was able to meet all of our needs
where Ryan Homes was only able to satisfy a few. I
hope my perspective will be helpful to you as you
evaluate both builders in the development of your
property.
My
first contact with Royal Dominion Homes was via a
brief phone call with Roger Zurasky, President of
Royal Dominion Homes in the spring of 2008. I had
recently met with a sales representative of Ryan Homes
and was very dissatisfied and frustrated with their
inflexibility of minor changes and misrepresentation
of “extras” in their model homes. Roger
simply asked me what was I looking for in a home and
then …he listened. After I had provided a few
details he made a floor plan and lot recommendation.
To my surprise, with the little amount of information
I provided, the suggestion was a perfect match. Roger
had taken an “okay” floor plan and with
a few changes created a fabulous functional floor
plan perfect for a family of 6. We basically bought
the house over the phone.
During
the course of the contract negotiations, Roger and
his team presented themselves with such ease and integrity
that they set the tone for our entire construction
relationship, one of give and take, honest opinions
and facts. Their openness and willingness to modify
the floor plans bred collaboration and creative ideas,
something that I could not fulfill with Ryan Homes.
Additionally, we found that most of the “extras”
or “upgrades” offered by other home builders,
Royal Dominion offered as standard.
Over
the past year that we have had the pleasure of owning
and living in a Royal Dominion home, we have had few
issues. The minor issues we’ve had, Royal Dominion
has surpassed our expectations in customer service
and problem solution. During the construction of the
neighboring homes it wasn’t unusual to see the
Royal Dominion Project Managers outside of our house
stopping by to check to see if everything was okay.
I recall an instance where the PM noticed something
wasn’t quit right around our air conditioning
units, the grade had sunken with the settling of the
house. He came back, filled it in and re-graded that
same day. This was something that an average person
would not notice; only an expert in the field would
be able to tell that the grade wasn’t right.
Examples like this are the reasons we have enormous
respect for their commitment to customer service and
the integrity with which they do their job. In my
opinion Roger and Royal Dominion Homes has distinguished
themselves as a conscientious and energetic pioneer
in value craftsmanship and customer service.
It
has been an honor and privilege to be considered one
of Royal Dominion’s first customers and Alan
and I have the greatest admiration for their work.
We will always recommend Royal Dominion Homes, we
are proud to be a Royal Dominion Home buyer and, if
we ever decide to move, a Royal Dominion neighborhood
will be top of the list for consideration.
I
know of Royal Dominion’s continued interest
in expansion into other areas around Glen Allen and
believe that they have instituted an impressive team
of professionals dedicated to delivering customer
satisfaction, quality craftsmanship and great value
to their customers. The subject property and surrounding
established homes sounds ideally suited to Royal Dominion’s
caliber of home. They will bring the qualities of
genuineness, craftsmanship and value to the neighborhood.
I
urge you to carefully consider Royal Dominion Homes
who is, quite simply, the only home builder.
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| Dear
Royal Dominion Homes:
I
wanted to share with you how grateful and happy my
family and I are living in our beautiful new home
that Royal Dominion has built for us.
We
met with you over a year ago and decided to build
our house with Royal Dominion. They both were very
friendly and easy to work with and were available
to answer any questions. We made quite a few changes
to the original Lexington floor plan and Royal Dominion
was able to accommodate every single one. Peyton was
a great site manager and was also available to answer
any questions we had.
It’s
so refreshing in this economic market to work with
professionals who enjoy what they do and are friendly
while doing it.
Royal
Dominion started building our home in September last
year and we moved in mid January 2009. Royal Dominion
surpassed our expectations in the date of completion
of our home and we were thrilled to move in early!
That never happens with other builders!
My
husband and our two children are thoroughly enjoying
our new home, neighborhood, new friends and community.
As my husband says almost everyday “I love our
new house”! He has never said that before in
any house we’ve lived in and this is our fifth
house and we’ve built two and renovated two.
I
wanted to say “Thank You” Royal Dominion
for making our house a home and taking pride in the
workmanship and dedication that is so evident.
It
was a great pleasure working with all of you! I highly
recommend Royal Dominion to anyone else who’s
considering building a new home.
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| Roger,
Thank
you. You all are too, too good. We so appreciate the
professionalism of you & your site group regarding
all these little details. As you know, we visit the
site daily. There are so many times that we have meant
to mention something and amazingly your crew has anticipated,
corrected/changed/fixed it before we’ve said
a word. You’ve got to be proud that the RDH
group sensitive to customer needs in addition to being
extremely knowledgeable at the craft of homebuilding
– a rare combination in the industry to say
the least. When a new challenge is presented, your
group always rises to the occasion. I can’t
tell you what a pleasure it has been building this
house with RDH. We all know what a headache the process
can be for everyone involved. I can only hope we’ve
been good customers in return. We are very pleased
with the progress of this home. You should know that
we had a friend who does inspections and home renovations
take a look. He’d never heard of RDH. After
taking a thorough look around, he said your construction
far exceeds other new home construction he has inspected.
He said the quality of materials and workmanship were
both excellent. His ONLY recommendation was to have
the electricians test radiant floor heating before
the tile was laid. How good a report card is that?!!?
Please keep up the excellent work. We look forward
to this house becoming “home” in the very
near future.
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| Hello,
Recently
my family and I closed on our new Royal Dominion home
in the Hampshire subdivision. We absolutely love our
new house and are extremely happy with our decision.
There were a couple of key people that made the home
buying experience an enjoyable one and I'd like to
take this opportunity to recognize them.
(1)
Matt Olexy - I can't say enough good things about
Matt. He kept us up-to-date on the latest activities
with the house and was very responsive to our inquiries
and concerns. On several occasions he offered to meet
me at he site and also took time to respond to numerous
emails. In each occurrence he proved to be very professional
and knowledgeable. What I really appreciate is his
attention to detail and commitment to quality. If
anything didn't look right he made sure it was corrected
and I have no doubt he had our best interests in mind.
He was able to relate to us on a personal level and
make us feel like part of the process. I'll be honest,
I don't think I could have asked for a better person
in charge of the construction of my new house.
(2)
Dan Lefluer - Dan from Richmond Decorating was great.
From our first visit to numerous follow-ups afterwards
he always delivered great service. He presented several
options and answered LOTS of questions my wife and
I had. On several occasions this included exchanging
emails late into evenings and weekends. Dan really
put his heart and soul into our project and the results
are fantastic including a completely custom kitchen
and wetbar. I really enjoyed working with Dan and
would recommend him to anyone. I appreciate all the
extra effort he put into our house and had full confidence
that he would deliver an outstanding product (which
he did). |
To
Whom It May Concern:
This
letter is in regards to Juston Cullivan, who is employed
with Royal DOminion Homes as Project Manager. I am
a new resident to the Liberty Trace community and
purchased my first home in May of 2011. While it has
only been a short period of time, I would like to
take this opportunity to recognize Justin Cullivan
for his outstanding skills a Project Manager.
From
day one of meeting Justin, he has always been polite
and professional. He was very thorough during my walk-through
and explained everything in great detail. He has been
very attentive to my questions/requests/concerns and
has always addressed them in a timely and proficient
manner. During my two-month inspection, he addressed
any issues that I had and has always made himself
available for any of my concerns. He delivers the
utmost and superb customer service skills and is very
knowledgeable in his field of expertise. He is so
respectful of others' needs and is very personable.
He always seems to go above and beyond to help me.
Due to Justin's remarkable traits, he has made this
experience for me a very smooth and memorable transition.
Thank
you for employing people such as Justin, with great
caliber, personality and work ethics. He is definitely
an asset to your company and offers so much to the
residents. It has been a pleasure working/dealing
with Justin, and I look forward to working with him
in the future.
Sincerely,
Michelle
Eckert |
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Royal Dominion Homes




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